Privacy Policy

Information We Collect

We may collect information that you provide directly to KPM Technology, information submitted through our software, and technical information generated through use of our services.

Business and Contact Information

• Name
• Company name
• Email address
• Telephone number
• Company website
• Business type
• Billing and subscription information
• Account and company identification information

Customer Content

Customers may provide logos, company branding, product information, catalogs, colors, finishes, reference images, website information, project information, customer photos, and other materials used to configure or operate a visualizer.

Visualizer and Lead Information

Depending on the visualizer and plan being used, information may include project photos, selected products, colors, finishes, styles, coating options, project details, contact information, design selections, generated previews, and lead information.

Technical and Usage Information

We may collect information such as browser type, device type, IP address, pages accessed, visualizer activity, image generation usage, company key activity, error information, system logs, and similar technical data needed to operate, secure, and improve the service.

How We Use Information

KPM Technology may use information to:

• Provide and operate our visualizer software
• Create and maintain customer accounts
• Configure customer branding and product catalogs
• Generate visualization previews and project outputs
• Provide lead generation and showroom functionality
• Process subscription and setup payments
• Respond to demo requests and customer inquiries
• Provide technical support
• Monitor monthly usage and subscription limits
• Protect against fraud, abuse, and unauthorized access
• Diagnose technical problems
• Improve products and services
• Maintain required business and legal records

Customer Content and Ownership

Customers retain ownership of the photos, logos, branding, product information, catalogs, reference images, and other materials they provide to KPM Technology.

By providing Customer Content, the customer gives KPM Technology permission to host, transmit, store, process, resize, analyze, and use that content as reasonably necessary to provide, secure, troubleshoot, improve, and support the service.

Customers are responsible for ensuring that they have the rights and permissions required to upload and use any images, logos, customer information, or other materials submitted through the service.

Customer Photos and Personal Information

KPM Technology does not sell customer uploaded images or customer personal information.

Customer photos and related project information may be processed as necessary to create visualizations, provide project summaries, support lead generation, troubleshoot the service, and perform related platform operations.

Contractors using KPM Technology software are responsible for providing required privacy notices and obtaining any legally required consent from their own customers before submitting customer photos or personal information to the service.

Artificial Intelligence Processing

Certain KPM Technology services use artificial intelligence and image processing systems to generate visualization previews.

Images, selections, instructions, and related project information may be transmitted to service providers involved in creating or processing a visualization.

Generated visualizations are conceptual previews and should not be considered exact representations of final materials, colors, textures, finishes, measurements, lighting, installation conditions, or completed work.

Payments

KPM Technology may use third party payment processors, including Stripe, to process subscription payments, setup fees, onboarding fees, and other charges.

Payment card information may be collected and processed directly by the payment processor. KPM Technology does not need to directly store full payment card numbers when payment information is handled by the payment provider.

Third Party Service Providers

KPM Technology may rely on third party providers to operate portions of the service. These providers may include:

• Cloud hosting providers
• Database providers
• Artificial intelligence providers
• Payment processors
• Email and form providers
• Analytics providers
• Security and infrastructure providers

These providers may process information only to the extent reasonably necessary to provide their services to KPM Technology or as otherwise permitted by applicable law.

Cookies and Analytics

KPM Technology may use cookies and similar technologies to operate the website, maintain functionality, understand website usage, improve the customer experience, and measure site performance.

Where required, visitors may be given a cookie consent option before nonessential analytics or similar technologies are activated.

Aggregated and Deidentified Information

KPM Technology may use aggregated or deidentified information for analytics, product improvement, cost tracking, capacity planning, security, and platform operations.

This information is intended to be used in a manner that does not reasonably identify an individual customer or end user.

Data Retention

KPM Technology may retain information for a reasonable period as needed for service delivery, account administration, billing, troubleshooting, fraud prevention, security, recordkeeping, dispute resolution, and legal compliance.

Customer Content may be deleted following account termination, cancellation, or prolonged inactivity, subject to reasonable backup, legal, security, and recordkeeping requirements.

Data Security

KPM Technology uses reasonable administrative, technical, and operational measures designed to protect information from unauthorized access, disclosure, alteration, misuse, and loss.

No online service, network, database, or electronic transmission can be guaranteed to be completely secure. Customers are responsible for protecting account credentials, administrative access, company keys, and other confidential account information.

Business Customers and End Users

KPM Technology primarily provides services to businesses. A contractor or other KPM Technology customer may use our software with its own homeowners, customers, website visitors, employees, or sales staff.

In those situations, the contractor is responsible for its own privacy practices, customer notices, consents, and legal obligations relating to information it collects from its customers.

Your Privacy Choices

You may contact KPM Technology to request information regarding personal information associated with your account, request correction of inaccurate information, or request deletion where appropriate and permitted by law.

Certain information may need to be retained for legitimate business, billing, security, contractual, or legal purposes.

Changes to This Privacy Policy

KPM Technology may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The updated effective date will be shown at the top of this page. Continued use of KPM Technology services after an updated policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by law.